- Parameter: Service Accessibility
- Parameter: Licensee Disclosure
- Parameter: Speed and Reliability
- Parameter: Complaints Resolution
- Letters, Packets and Parcels delivery - critical tick in time (latest arrival time at office of exchange is 2:00pm)
GPO and Kampala area |
48hrs |
From GPO to District Post Offices |
72hrs |
From GPO to Sub Post Offices |
96hrs |
DETAILED MAIL STANDARDS
DOMESTIC MAIL DELIVERY STANDARDS
(MAILS POSTED BEFORE 12:00 NOON ON EACH WORKING DAY)
|
Description |
Number of days |
Delivery standard |
1 |
Ordinary Mail posted for delivery in the same office |
Same day delivery |
J= Day of arrival of the item at the office of destination. J+0 e.g. General Post office for delivery at General Post Office |
2 |
Intra town mail |
Next business day delivery |
J+1 |
3 |
Inter town mail (between major post offices and along Post bus routes) |
2 business days |
|
4 |
Posted at GPO for delivery to areas off the Post bus routes) |
3 business days |
J+3 |
5 |
Hard to reach areas |
4 Business Days |
J+4 |
(ITEMS RECEIVED AT THE OFFICE OF EXCHANGE BEFORE 10:00 AM)
|
Description |
Number of days |
Delivery standard |
1 |
Zone 1 (Kampala) |
Same day delivery |
J+0 |
2 |
Zone 2 (Along the Post bus routes) |
Items are delivered to the addressee within 24 hours |
J+1 |
3 |
Zone 3 (Off Post bus routes) |
Items are delivered to the addressee within 36 hours |
J+2 |
4 |
International out bound |
Items are delivered to the addressee within 5 working days. |
J+5 |